MYSTERY items are FINAL. Complaints regarding MYSTERY styles, colors, fit or anything else are not tolerated. Roll the dice.
Original shipping fees and SHIP SAFE are non-refundable.
Returns with a refund outcome incur the shipping label fee at the time of refund.
Returned products(s) must be in new and unused condition with the original tags still attached. Products that are not in sellable (new) condition will not be refunded.
You have up to 14 days after your delivery date to initiate a return.
Activated returns that exceed 14 days are eligible for shop credit only.
Once your return is delivered allow 3-5 business days for inspection prior to next steps.
Post-inspection, please allow 24-48 hours for your refund, exchange or credit to be processed.
Frequent returns or unusual patterns will be flagged. STRAYE reserves the right to cancel or refuse future orders and cancellation requests.
Unauthorized returns that do not use the provided return shipment label will not be acknowledged.
STRAYE is not responsible for fees associated with return-to-sender packages. These fees will be deducted from any potential refunds.
STRAYE does not offer returns on purchases made at other retailers or online sellers.
